Listening |
Maintain eye contact and have open, receptive body posture |
Broad Opening |
“What would you like to talk about today?” “What brought you to the hospital?” |
Restating |
“You say the doctor told you that you will need a surgery?” “What I hear you saying is…” |
Clarification |
“I’m not sure what you mean. Could you tell me again?” |
Reflection |
“You’re feeling anxious and upset, and it’s related to the conversation you just had with the cardiologist?” |
Focusing |
“Let’s focus more on your relationship with your mother.” |
Sharing perceptions |
“You look upset, but you are saying you don’t mind that discharge from the hospital has been delayed.” |
Identifying themes |
“I’ve noticed that in all the relationships you describe, you’ve been hurt by your partner. Do you think this is an underlying issue?” |
Silence |
Sitting with a client or group of clients and nonverbally communicating interest and presence |
Offering oneself |
“If ever you need someone to talk to, I’m just here for you.” |
From Prentice Hall’s Nursing Notes FUNDAMENTALS